Privacy Policy

Darkamber Privacy Policy

At Darkamber , we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from our store.

1. Information We Collect When you visit Darkamber, we collect certain information about your device, your interaction with the store, and the information necessary to process your purchases.

  • Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (including credit/debit card numbers or local payment methods like K-Net), email address, and phone number.

  • Device Information: We automatically collect certain information about your device, including your IP address, browser type, time zone, and some of the cookies installed on your device. We use this to optimize our website and improve your shopping experience.

2. How We Use Your Information We use the Order Information that we collect generally to fulfill any orders placed through the site. This includes:

  • Processing your payment information and arranging for shipping (both our free local shipping in Kuwait and our Middle East deliveries).

  • Providing you with invoices and order confirmations.

  • Communicating with you regarding your order or answering customer support queries.

  • Screening our orders for potential risk or fraud.

  • Sending you marketing communications and updates about new collections, provided you have opted in to receive them.

3. Sharing Your Personal Information We share your Personal Information with trusted third parties to help us provide our services and fulfill our contracts with you.

  • E-commerce Platforms: We share your data with the platform that hosts our store (whether that is Shopify, Salla, Zid, or another provider) to power our online shop.

  • Service Providers: We share your shipping address and contact details with our shipping and courier partners so they can deliver your Darkamber packages.

  • Payment Gateways: Your payment details are processed securely by our payment gateway providers. We do not store your raw credit card data on our servers.

  • Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Cookies We use cookies (small data files placed on your device) to power our website, remember your cart items, and understand how customers navigate our site. You can choose to disable cookies through your browser settings, but please note that some features of our store may not function properly without them.

5. Data Retention When you place an order through Darkamber, we will maintain your Order Information for our records unless and until you ask us to delete this information.

6. Your Rights Depending on your location, you may have the right to access the personal information we hold about you, and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the information below.

7. Changes to This Policy We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at

darkamberkw@gmail.com

 

Darkamber